Lake Mary Pediatrics

My son is nearly 4 years old and has been seen by Dr. Landis and Dr. Roque since birth. They are amazing Pediatricians; kindhearted and well-educated. However, we have noticed over the years, that their staff has become increasingly apathetic. The staff is terse and disinterested. When we changed insurance carriers we were treated very rudely, simply because it required additional paperwork for them to process. Furthermore, their request for school forms (and anything else) is absurd to say the least, after a series of laborious efforts you are left with no forms and total frustration. And if your at the point were you would like to voice your opinion about the lousy service, you're transferred to yet another voice mail. As a result of the staff's crude behavior and ignorant ways, we are now searching for another Pediatrician. Dr. Roque and Dr. Landis are amazing Pediatrician's, however, a doctor's practice is only as good as his staff.

My son is nearly 4 years old and has been seen by Dr. Landis since birth. He is an amazing Pediatrician; kindhearted and well-educated. However, we have noticed over the years, that his staff has become increasingly apathetic. The staff is terse and disinterested. When we changed insurance carriers we were treated very rudely, simply because it required additional paperwork for them to process. Furthermore, their request for school forms (and anything else) is absurd to say the least, after a series of laborious efforts you are left with no forms and total frustration. And if your at the point were you would like to voice your opinion about the lousy service, you're transferred to yet another voice mail. As a result of the staff's crude behavior and ignorant ways, we are now searching for another Pediatrician. Dr. Roque and Dr. Landis are amazing Pediatrician's, however, a doctor's practice is only as good as his staff.

My son was seen at Lake Mary Pediatrics since birth. At 4 years old, I took him in for allergies. The visit went fine but when they billed my new insurance carrier (Aetna), the $38 claim was returned unpaid. I called Aetna and they said they needed Proof of Prior Coverage from my previous insurance company (Golden Rule) to determine it wasn't a preexisting condition. I requested the form from Golden Rule but never received it. I called and requested it a second time. After several late payment notices from Lake Mary Pediatrics, I called the billing department to let them know that as soon as I received the Proof of Prior Coverage form, I would submit it to Aetna and they would pay the claim. After a few more late notices, I finally received the Proof of Prior Coverage letter and faxed it to Aetna. The very next day, I received a certified letter signed by every doctor in the practice that my soon would no longer be seen by them. Unbelievable!!!!!

Very friendly and great with kids. Dr. Roque is just one part of an excellent staff. He always makes our visits to the pediatrician as easy and comfortable as possible.

Both of my children (2 boys ages3&5) Have been patients of Lake Mary Peds. since birth. I am more than pleased with the care that they have received over the years. If I run into them they ask about my children by name I have a son with chronic asthma and have had to call the after hours number on many nights betwenn 12 and 5 a.m. with questions and concerns . If the phone call awoke any of the Dr's or agitated them in anyway they have never let it show. Both of my boys had severe acid reflux as infants causing them to only be able to drink a very expensive formula that wic would not cover ;the nurses would save samples for me. This lets me know as a parent that this is a group of Doctors and Nurses that care about their patients.

Dr Roque does a great job from diagnosing items to providing the finest service. He does such a good job relating to the kids. Because of this it makes doctor visits so much easier.

I've been going there for 2 years and it was the best recommendation I ever got. The staff is very friendly and the service is prompt. Dr. Landis and Dr. Chong are AWESOME! You feel very comfortable - because they are super polite, caring and have a great sense of humor. It doesn't feel like a task/ chore going there.

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Lake Mary Pediatrics is the only place I will take my two year old daughter for care. The staff is always willing to see her on a moments notice and are genuinely concerned for her well being.

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I have been using Lake Mary Pediatrics for over 6 years now for all three of my kids. All the doctors and staff and extremely helpful and responsive to your needs. They even offer a great "Fast Track" walk in program from 8:30-11 every morning to bring in sick kids without having to try and get an appointment. I would highly recommend them for your family!

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Dr. Landis is fantastic. He is patient and compassionate with childrenand parents.
I recommed him and his practice without reservation.