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Werk Movers

3313 E Kaley Avenue 
Orlando, FL 32806
Phone: (407) 832-0563
Toll Free: (888) 688-9375
Email: Email this business
Website: www.werkmovers.com



Reviews
Reviews: 1

Posted on 4/29/2009

reliable company
Today 'Werk Movers" made my moving experience stress free. The employees were very efficient and polite. I observed that they were careful with my furniture. The best part was that the owner called me to check on how everything was coming along. I felt completely satisfied therefore I recommend them if you want a company that you can trust.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 4/2/2009

Terrible!
We used Werk Movers and they are TERRIBLE! I too felt like we should support our firefighters, but they were not what they portrayed. First, the move was scheduled on a Tuesday and they called an hour and half after they were supposed to be there and said their other job took longer and it would still be another hour or two before they could get there. I decided to reschedule for the next day at 10:00 am. I get a phone call 20 minutes before they were supposed to be here and said their truck had a flat tire. They arrive an HOUR later to begin with no apology. There were 2 men who loaded the truck. One sat in the truck almost the entire time while the other one took his time going inside and getting each item. 2 hours later, we headed to the storage unit. We decided since it took them 2 hours the first time, to go eat some lunch and come back. We get back an hour later to find 6 guys sitting in the back of the truck. Not only were we charged for the hour, we were charged for the additional labor for all of the other guys. Not once did the guys open their mouths and say that they were calling additional people to help and it wouldn't take very long.
I felt like Werk Movers took advantage of us. We paid our bill and they didn't even say a word. Very poor service and communication. I would not recommend these guys to ANYONE.
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating

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Werk Movers replied on 04-07-2009
My name is Doug Werk Jr. owner of WERK MOVES. I would like to respond to this review and tell our side. Scheduled to move on the Tuesday after our first job was which was explained to the customer. Our other trucks were scheduled already so I told her that we would go rent a 24ft truck and head to start her move since it was taking so long. She said they would be leaving the office soon and to just wait until the next day. We were to arrive at the location at 10am, we went to find the rented truck had a flat tire. I phoned the customer left a voicemail stating that I was truly sorry. As many of you know traffic on I-4 from downtown to Maitland not easy, realizing it was going to take longer I phoned the customer one more time to express my concern and my apologies to her voice mail. We arrived 1hr late which was good I thought for the problems encountered. We never spoke with the customer to apologize face to face a maintenance guy told us what to move. We started moving/loading the furniture into the truck. (One guy staying in the truck comment)! First half, all of the desks and large two person items were moved, next I myself stayed in the truck padding/wrapping desks while the other mover brought chairs/single person carry items.(If you do not want things wrapped and taken care of please by all means let us know!) Someone came out other than random people and told us to follow them. At the storage they said they would be back and left. At the storage unit our other truck called saying they were done, since they were so close I told them to stop by before their next job and help us unload. The total unload would have taken twice as long if they had not stopped and helped due to the walk into the storage unit. Us charging for the extra guys for that one hour compared to 2-3hrs with only two guys actually saved you $40-$60 on the total bill. I thought I was doing you a favor but I guess not! When they showed back up after leaving us, all of my guys were in the moving truck, (I can guarantee not sitting down) all folding the blankets that were used to protect the furniture (You know all of the blankets used wrapping their items although one guy just sat in the truck doing nothing) Everyone encountered at the office smiled, joked, and laughed with us the whole load; these two unfortunately never even smiled. I presented the bill and explained why the other 3 guys were there. After payment I told them that I apologized for the delay from the day before and hope they have a great day. By looking at the other reviews on here and across the web of our company and our services you will clearly see that we are not what this review has made us out to be. I am truly sorry that you were so disappointed as to write this review, we have always thought we worked very hard to keep our customers happy, their belongings safe and to keep referring our services. Thank you all for your time! Doug W.
Reviews: 4

Posted on 3/28/2009

Smooth move
After getting many quotes last year from many movers, Werk was the most affordable and their website seemed sincere, they claim to be firefighters which I hold close to my heart after 911. I took a chance and used them. We were very surprised at how quickly and smooth our move happen (2 hours tops). They broke my son's crib leg but that was easily fixed with some Gorilla Glue other than that, I had no issues. The communication with Doug, the owner, was great and they arrived in a timely manner. We are planning to move again this year and hope they will be open to do our move.
Overall
5 star rating

Quality 5 star rating
Service 4 star rating
Value 5 star rating

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Reviews: 1

Posted on 2/10/2009

awesome company
I picked out a few moving companies with the lowest prices and googled them to find reviews. I found horrible reviews for the other three companies and nothing but positive reviews for Werk Movers so I scheduled a date with Werk Movers. I could not have been more impressed with the service I received moving day! The three guys that showed up were off duty firemen and were clean, polite, well spoken and were pretty good looking, to say the least ;) before I could blink my house was packed, loaded and unpacked at my new home. You can really tell this is a locally owned business by how well it's run. In fact, Doug(the owner) was one of the men that helped with my move. I would recommend them to anyone I know! Thanks guys for making my move so enjoyable!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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